General sale conditions

These General Terms and Conditions of Sale (GTC) apply to all reservations made at Château Prieuré Marquet, operated by SARL CHPPM, registered by Belfort RCS under number 819 280 330, whose registered office is located at 25 RUE D'ETUEFFONT, 90110 ROUGEMONT-LE-CHATEAU, France.

By booking a stay, the customer expressly and unreservedly accepts these terms and conditions.

1. Purpose

These GTC define the rights and obligations of the parties in connection with the reservation and stay at the establishment operated by SARL CHPPM, hereinafter referred to as "Château Prieuré Marquet".

2. Reservations

Reservations can be made:

• • directly on the Château Prieuré Marquet website,
• • by phone,
• • by email,
• • via a partner online reservation platform.

All reservations become firm and definitive only after written confirmation (email and/or text message) from Château Prieuré Marquet and receipt of a deposit or the full amount, according to the defined conditions.

3. Rates

Prices are indicated in euros, all taxes included, excluding tourist tax. Château Prieuré Marquet reserves the right to modify its rates at any time. However, the price applied will be the one in effect at the time of booking.

4. Payment Terms

• • A deposit of 30% of the total amount of the stay may be required upon booking.
• • The balance is due upon arrival or departure according to the terms specified during confirmation.

Accepted payment methods are: cash (euros), credit card and bank transfer.

The deposit must be paid exclusively by credit card on the website.

5. Cancellation Policy

• • By the guest: Free cancellation up to 8 (eight) days before the arrival date.
• • By Château Prieuré Marquet: In the event of force majeure or the inability to provide the stay, Château Prieuré Marquet will fully refund the amounts paid, without any additional compensation being payable.

6. Arrival and Departure Times

• • Arrival: from 4:00 p.m. to 9:00 p.m.
• • Departure: before 11:00 a.m.

Any late arrival or early departure must be notified and approved in advance.

7. Capacity

Reservations are made for a specific number of people. If the number of people exceeds the stated capacity, Château Prieuré Marquet reserves the right to refuse additional guests or apply a supplement.

8. House Rules

Guests agree to respect the premises and ensure the peace and quiet of the common and private areas. Failure to comply with these rules may result in immediate exclusion without refund.

9. Liability

Château Prieuré Marquet declines all liability for loss, theft, or damage to guests' personal belongings. Children are the sole responsibility of their parents or guardians.

Guests agree to use their reserved room and common areas with respect and discretion.

10. Personal Data

The personal data collected is used solely for managing reservations and communicating with guests. It is neither sold nor shared with third parties. In accordance with applicable legislation, you have the right to access, rectify, and delete your data.

11. Applicable Law and Disputes

These Terms and Conditions are subject to French law. In the event of a dispute, the parties will endeavor to find an amicable solution. Failing this, the dispute will be brought before the competent courts.